The 5 users you meet in hell

Ah, end users. We sure do love them. Why, most of us wouldn't have jobs without them. But that doesn't mean users don't drive IT crazy sometimes, or maybe most of the time. Just as a zookeeper cares for his monkeys one way and his rhinos another (we kid -- sort of), so too should IT tailor its responses to fit the individual styles of its end users, support managers say.

Read the article HERE.