What first - the customer or public image?

Within the last two weeks two incidents occurred that appear to reflect certain organizations' fear of public disclosure to the point of putting their customers at risk. In the first incident, Microsoft's license verification process (WGA) failed for a short time causing end user device connectivity issues. In the second, Cisco's Remote Operations Services (ROS) network, which is connected to customer networks, was infected by a worm. Let's take a look at each incident.

Read the article HERE.